At FixMyTravel (“Company,” “we,” “our,” or “us”), we are committed to transparency and fairness in all financial transactions. This Refund Policy explains the terms and conditions governing refund eligibility, processing timelines, service fees, and related matters for travel services booked through our website.
By purchasing or requesting services through FixMyTravel, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Refund eligibility depends on multiple factors, including:
FixMyTravel acts as an intermediary between customers and travel service providers. As such, refund decisions may be subject to provider authorization.
Refunds may be available under the following circumstances:
Refunds are not guaranteed for all bookings. Customers are responsible for reviewing fare conditions before confirming payment.
Certain discounted, promotional, or special-rate bookings may be designated as non-refundable. In such cases:
Non-refundable conditions are disclosed during the booking process. Completion of payment confirms acceptance of these terms.
Some travel bookings may qualify for cancellation and refund within 24 hours of booking, provided:
Eligibility is subject to verification and may not apply to all travel products.
If a refund is approved, processing typically occurs in two stages:
(7–14 Business Days)
Our team verifies cancellation eligibility, provider authorization, and payment details.
(Additional 5–14 Business Days)
After approval, the refund is issued to the original payment method. Banking institutions may require additional time to reflect funds.
Total refund time may vary depending on peak seasons, holidays, or provider response times.
FixMyTravel may charge service or administrative fees for:
These fees are separate from provider penalties and are generally non-refundable once processing has begun.
If only a portion of your itinerary is canceled:
Refund amounts will reflect applicable penalties, fare adjustments, and administrative charges.
Refunds for partially used services depend on provider rules. In many cases:
Customers are encouraged to notify us in advance if travel disruptions occur.
If a travel provider cancels or significantly modifies a booking:
FixMyTravel cannot override provider refund decisions but will assist in processing authorized refunds.
Refunds resulting from events beyond our control (including severe weather, natural disasters, government restrictions, or public emergencies) depend on provider policies.
In such situations:
We strive to assist customers during extraordinary circumstances but cannot guarantee specific outcomes.
Approved refunds are typically issued to the original form of payment used during booking. Exceptions may occur when:
Refunds cannot be redirected to third-party accounts without verification.
Initiating a chargeback without first contacting FixMyTravel may:
We strongly recommend contacting our support team to resolve concerns before filing a dispute with your financial institution.
In some cases, customers may receive travel credits instead of a direct refund. Travel credits:
Unused credits may expire without additional compensation.
If you believe you were charged twice for the same transaction:
Verified duplicate payments will be refunded promptly.
If you identify a billing discrepancy:
Failure to report billing issues within a reasonable timeframe may affect eligibility.
To protect customers, we may:
These procedures help prevent unauthorized activity.
Refunds of taxes and government-imposed fees depend on:
Certain taxes may be refundable even when base fares are non-refundable. Refund amounts will reflect actual recoverable components.
Group reservations may have stricter refund conditions, including:
Group booking terms will be disclosed at the time of reservation.
Refund timelines for international payments may vary due to:
Refund amounts may be subject to exchange rate fluctuations.
Customers are responsible for:
Failure to comply with booking terms may reduce refund eligibility.
To the fullest extent permitted by law, FixMyTravel shall not be liable for:
Our liability is limited to the amount paid for the specific service in question.
We use secure systems to process financial transactions and refunds. Measures include:
While we apply commercially reasonable safeguards, absolute security cannot be guaranteed.
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of FixMyTravel after updates constitutes acceptance of revised terms.
For refund inquiries, please contact us through the official contact page on FixMyTravel. Written confirmation is required for all refund requests.
