1. Scope of This Privacy Policy

This Privacy Policy applies to visitors browsing our website, customers requesting travel-related services, individuals contacting customer support, users subscribing to communications, and anyone interacting with our digital platforms. This policy applies only to information collected through FixMyTravel.

2. Information We Collect

We collect personal and non-personal information necessary to provide travel services and improve website performance.

2.1 Personal Information

• Full legal name
• Email address
• Telephone number
• Billing and mailing address
• Date of birth (if required)
• Government-issued identification (when necessary)
• Payment information (securely processed)
• Travel preferences and itinerary details

2.2 Non-Personal Information

• IP address
• Browser type
• Device information
• Operating system
• Usage behavior and website activity

2.3 Sensitive Information

Sensitive personal data is collected only when required to complete requested travel services and in compliance with applicable law.

3. Legal Basis for Processing

• Performance of a contract
• Legitimate business interests
• User consent
• Legal compliance
• Fraud prevention and security

4. How We Use Your Information

• Processing travel bookings
• Managing modifications and confirmations
• Customer support and communication
• Payment processing and fraud detection
• Website performance improvement
• Marketing communications (with consent)
• Regulatory compliance

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic patterns, and improve security. Users may adjust cookie preferences through browser settings.

6. Information Sharing and Disclosure

We do not sell personal information.

• Trusted service providers (payment, hosting, support)
• Legal compliance obligations
• Business transfers (mergers/acquisitions)

7. Data Security Measures

• SSL encryption
• Secure servers and firewalls
• Restricted employee access
• Secure payment processing

While we use commercially reasonable safeguards, no system guarantees absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill services, comply with laws, resolve disputes, and enforce agreements. Data is securely deleted when no longer required.

9. Your Privacy Rights

• Right to access information
• Right to correct inaccurate data
• Right to request deletion
• Right to opt-out of certain data uses
• Right to data portability

10. California Privacy Rights

California residents may have additional rights under state law, including the right to request disclosure of collected data, request deletion, and opt-out of certain data sharing practices.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13. If such data is discovered, it will be promptly deleted.

12. International Data Transfers

Information may be processed or stored in the United States. Users accessing from outside the U.S. consent to such transfers.

13. Marketing Communications

Users may opt-in to receive promotional emails. You may unsubscribe at any time via email links or direct contact.

14. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

15. Automated Decision-Making

We do not use automated systems that produce legal or significant effects without human oversight.

16. Security Breach Procedures

In the event of a data breach, we will investigate promptly, mitigate risks, and notify affected users when legally required.

17. Policy Updates

We may update this Privacy Policy at any time. Continued use of the website indicates acceptance of revised terms.

18. Contact Information

If you have questions regarding this Privacy Policy, please contact us via the official Contact page on FixMyTravel.