At FixMyTravel, we understand that travel plans can change unexpectedly. This Cancellation Policy outlines the terms and conditions governing cancellations, modifications, and related fees for travel services arranged through our website. By booking or requesting services through FixMyTravel, you agree to the terms stated below.
All cancellation requests must be submitted directly through our official customer support channels. Cancellations are not considered valid until you receive written confirmation from our support team.
Cancellation eligibility, timing, and applicable fees depend on:
Certain travel bookings may qualify for cancellation within 24 hours of booking, provided:
Eligibility is subject to confirmation at the time of request.
Some discounted, promotional, or special fare bookings may be labeled as non-refundable. In such cases:
Customers are encouraged to review fare conditions carefully before completing payment.
FixMyTravel may charge a service or administrative fee for processing cancellations. These fees:
Service fees are typically non-refundable once processing has begun.
In addition to our service fees, travel providers may apply cancellation penalties according to their own terms and conditions. These penalties may increase as the departure date approaches.
FixMyTravel does not control provider policies and is not responsible for penalty amounts imposed by third parties.
If you cancel only a portion of your itinerary:
We recommend consulting our support team before requesting partial cancellations.
Modifying a reservation may incur:
In some cases, modifying a booking may be more cost-effective than cancelling and rebooking. Availability and pricing are not guaranteed until confirmed.
Refund eligibility depends on:
Refunds, when approved, will be processed back to the original method of payment unless otherwise required by law.
Approved refunds may take:
Processing times may vary during peak travel seasons.
Failure to cancel prior to departure or service start time may result in a “no-show” status. In most cases:
Customers are responsible for notifying us in advance if unable to travel.
In cases involving medical emergencies, severe weather, or unforeseen circumstances:
FixMyTravel cannot guarantee exceptions without written authorization.
Group reservations may be subject to stricter cancellation policies, including:
Group booking terms will be communicated at the time of reservation.
Initiating a chargeback without contacting FixMyTravel first may:
We strongly encourage customers to contact our support team before disputing charges.
If eligible, cancellations may result in travel credits instead of monetary refunds. Travel credits:
Unused credits may expire without compensation.
If a travel provider cancels or significantly modifies your booking:
FixMyTravel acts as an intermediary and cannot override provider decisions.
It is the customer’s responsibility to:
Failure to review booking terms does not waive applicable penalties.
FixMyTravel reserves the right to update this Cancellation Policy at any time. Changes become effective upon posting on this page.
Continued use of our website constitutes acceptance of revised terms.
For cancellation requests or policy questions, please contact us through the official contact page on FixMyTravel. Written confirmation is required for all cancellations.
